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  • Dr. Michelle Ng

The Family Zone - New Beginnings


"It gave me great pleasure to hand over the reins of The Family Zone (TFZ) to Michelle and Hugo.

I first set up a postnatal home visiting service during very similar times to those that prevail now, at the start of SARS. I was working at The Matilda International Hospital as a Health Visitor, running their Well Baby Clinic and the Mum and Baby Group. At that time many new parents were nervous to go near hospitals or doctor’s surgeries, to avoid catching SARS. This resulted in many experiencing isolation and anxiety and so they requested home visits.

My long-suffering husband started to help with running the company and over the years we added new professional associates and developed new services.

One thing I continuously noticed was that many of my clients were very anxious about leaving their babies and little ones with domestic helpers so, listening carefully to their concerns, I tailored a Paediatric First Aid & CPR and Childcare domestic helper course, something which proved very relevant to Hong Kong life. Along with the Paediatric First Aid & CPR for parents, these courses have always been extremely popular, often with waiting lists.

When I initially started teaching TFZ Ante-natal classes, they were huge! Sometimes the attendance was 30 couples per course, but happily now those group classes are much more intimate, enabling plenty of questions and discussion.

The Family Zone evolved from a one-woman practice to become a busy provider of many services catering to the needs of parents from the antenatal period and beyond.

As you can imagine TFZ was very much my baby, and as time was rapidly approaching for us to leave Hong Kong I felt sad that we had not found anyone we felt comfortable could continue the services on offer. Then, almost miraculously, at the 11th hour, I met Hugo and Michelle, and I knew immediately, even before they approached me, that they were the ones! Between them I saw that they have the perfect combination of qualities, energy and enthusiasm and I am thrilled that they have embraced the work of The Family Zone with the values of acceptance, warmth, love and kindness."


Yvonne B Heavyside


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